Returns

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Returns

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Do you have a minimum order?

We get that trying a new supplier can be scary, so we have no minimum order restrictions (other than purchasing in packs). We also have a great first time customer incentive of 10% off (enter 'newbie' at checkout) we hope you'll love our product as much as we loved making it and we look forward to doing more business with you.

I have changed my mind, can I cancel my order?

Unfortunately, as we do same day dispatch, we cannot cancel your order once it has been processed. If you would like to adjust your order, please contact Melb.Accounts@stylestate.com.au right away and we'll be able to check if your order has left our warehouse.

My item isn't quite right. Can I return or exchange my garment for another size/style?

We do not accept change of mind purchases. For further details, please visit our Returns page.

Can I return my item if it is faulty when I receive it?

We ask that all stock is thoroughly checked upon arrival to your store as we will not accept any loose pieces or packs after a 30 day period from when you received the Goods. We also do not accept change of mind on purchases, only if the products adhere to our company policy then faulty items may be returned to us if they meet the following criteria:

  • Items must be returned within 30 days of receiving your order. Any items posted after this time frame may be denied.
    · Items must be returned in their original condition including Style State, Winnie & Co. and/or Ajoy labels and swing tags still attached and in its original packaging.
    · Items must be unworn, unwashed, unperfumed, free from makeup and stains.

The team at Style State takes pride in every garment made and endeavours to maintain a high standard in quality with multiple quality checks in place during the production process to ensure that customers are happy with our product. Therefore we maintain the right to refuse any returns if they are not of a manufacturing fault and/or if the product is deemed to have been damaged under the customers care, in which Amber Glow Pty Ltd then holds no responsibility for the fault. We also reserve the right to replace or repair the product where possible. Please note that we do not offer any refunds, where we are unable to provide a replacement, we will issue store credit.

For further details, please visit our Returns page.

Frequently asked Questions
Do you have a minimum order?

We get that trying a new supplier can be scary, so we have no minimum order restrictions (other than purchasing in packs). We also have a great first time customer incentive of 10% off (enter 'newbie' at checkout) we hope you'll love our product as much as we loved making it and we look forward to doing more business with you.

I own a clothing store. Am I able to purchase Style State stock for it?

It's what we are here for! Our mission is to support both online and retail fashion businesses by providing high quality pieces at an affordable price point, in designs that your customers will love. To get started, please register a new account using a valid ABN (Australian Business Number) or International Business License. Once your account is approved, we will send you a buyer’s kit with an introduction to us, how we operate and other useful information.

Can I purchase single pieces for myself?

We are an Australian wholesale company that designs, manufactures and sells clothing in bulk to retail stores only so unfortunately, we do not sell individual items to the public. However, we have lovely stockists situated all over the world so you can refer to our Stockists page here to find a boutique near you. If you are needing a stockist in your area, we’d love to hear from you, please email enquiries@stylestate.com.au with your post code or preferable boutique and we’ll work on it enquiries@stylestate.com.au

How do packs work?

All our styles are only available to purchase in packs, we have four different ratios to suit your business needs. Each pack is made of the same item, in the same colourway, in different sizes. Pack size options are available for selection when you are viewing a product on the product page.

- Standard Pack (1 x Size 6, 2 x Size 8, 2 x Size 10, 1 x Size 12, 1 x Size 14)

- Plus Pack (1 x Size 8, 2 x Size 10, 2 x Size 12, 1 x Size 14, 1 x Size 16)

- Petite Pack (2 x Size 6, 2 x Size 8, 2 x Size 10, 2 x Size 12)

- Knit Pack (4 x Size S/M, 2 x Size M/L)

Can I view your clothing range in person?

Our Sydney and Melbourne showrooms are always ready to welcome you. Our showrooms are open between 9am - 5:30pm every weekday and your friendly account manager is ready to assist you and show you our full range of new arrivals and bestsellers. View our Contact Us page to see our showroom locations.

Still Have Questions? Send Us An Enquiry