- Help! Am I a wholesale or retail customer?
Hi there! Welcome to Style State, we are an Australian wholesale company that designs, manufactures and sells clothing in bulk to stores only so unfortunately we do not sell individual items to the public. However, please refer to our stockists page here to find a stockist near you which would be the best way to satisfy your Style State fashion needs.
- What methods of payment do you accept?
Online orders can be processed using Mastercard, Visa, Paypal, Afterpay (fortnightly instalments) and Poli (secure internet banking).
- Can I purchase Style State garments in store?
Absolutely! We have lovely stockists situated all over the world. You can visit our stockists page here to look up your closest store. If you are needing a stockist in your area, we’d love to hear from you! Please email firstname.lastname@example.org with your post code or preferable boutique and we’ll work on it.
- I own a clothing store. Am I able purchase Style State stock for it?
It's what we are here for! We look forward to providing your store with high quality fashion at great prices that your customer's will love. To get started, please register via our wholesale customer sign up page here using a valid ABN (Australian Business Number) or International Business License. Once your account is approved, we will send you through a buyers kit with an introduction to us and other useful information.
- Do you have a minimum order?
We get that trying a new supplier can be scary, so we have no minimum order restrictions (other than purchasing in packs). We also have a great first time customer incentive of 10% off (enter 'newbie' at checkout) we hope you'll love our product as much as we loved making it and we look forward to doing more business with you.
- Do you have a size guide?
Yes, it has always been our mission to get fit right, and have your customers feeling great. Sizing details can be found on all individual product pages by clicking the “size guide” tab on the right hand side.
- What is afterpay?
Afterpay is an alternate method of payment that is offered at checkout, which allows you to pay off your order in fortnightly instalments. If you choose to purchase through Afterpay, you will be redirected after submitting your order and prompted to log in to your Afterpay account to complete the purchase. For more information regarding Afterpay and their services, you can visit their website here.
- How do our packs work?
*Pack size options are available in the drop-down selection when you are viewing a product at the product page*
An example selection:
STO660A/ Standard Pack / White/ $18.0
STO660A - STO / Style Code
Standard Pack - Pack Size Range (Please see below)
White - Colour Selection
$18 - Individual Garment Price
- Garment pack pricing will display
once you have made a selection.
As we are a wholesale supplier, our products are only available in packs, each pack is made of the same item, in the same colour way, in different sizes. We have three different types of packs. The options that are available will show up in the drop-down selection. The most common is the “Standard Pack” made up with 7 pieces as shown below:
In some cases, the style comes in other smaller size ranges as shown below:
(1 piece of each across)
(1 piece of each across)
Lastly, where the design doesn’t require such specific sizing, we use the size range below:
- Who do I contact if I’m having trouble ordering online?
Please feel free to call us on (03) 9372 2788 during our opening hours of Monday-Friday between 9am-5.30pm, we will do our best to help with any problems you are experiencing as efficiently as possible. Alternatively, please email us at email@example.com and one of our team members will get back to you shortly.
- Do you restock items?
With so many new arrivals and beautifully considered designs arriving each week, some of our styles can sell out super quickly! Depending on the style, we do restock styles upon popular demand, however it can also depend on the time of the year and seasonal changes. If you missed out on something, you can always place a pre-order with us via phone or email firstname.lastname@example.org so when it arrives again, we will be sure to be in touch with you.
- Where are Style State garments made?
The Style State and Ajoy labels are both designed in-house by our Australian team and manufactured internationally. We are able to confirm that our international factories are all Fair Trade Approved and inspected by our Australian team on a regular basis. We work closely with our teams to ensure a consistently high standard of quality across all our garments.
- How much will shipping be?
Shipping costs will depend on the size of your order and the location it is being sent to. Please visit our Shipping Information page here for more details.
- Where do you deliver to?
We deliver Australia wide and internationally. For international orders we send via Australia Post or you can opt to use your own couriers.
- When can I expect my delivery?
We offer same day dispatch on all orders within Australia, so in most cases you can expect your delivery either the next day or within 1-2 days business days depending on the destination. Deliveries can be made anytime between 9am and 6pm on Monday to Friday, if you have any special instructions please let us know when placing your order and we will endeavour to pass the message onto our courriers. As for International orders, the delivery timeframe will vary depending on the destination and the selected courrier.
- What if my item is faulty when I receive it?
The team at Style State takes pride in every garment made and endeavours to maintain a high standard in quality with multiple quality checks in place to ensure that customers are happy with the product. Therefore we maintain the right to refuse any returns if they are not of a manufacturing fault and/or if the product is deemed to have been damaged under the customers care, in which Style State then holds no responsibility for the fault. Style State also reserves the right to replace or repair the product where possible.
We ask that all stock is thoroughly checked upon arrival to your store as we will not accept any loose pieces or packs after a 30 DAY PERIOD from when you received the Goods.
Only if the product adheres to our company policy then faulty items can be returned to us provided that:
- Items are returned within 30 days of delivery.
- Items are unworn, unwashed, unperfumed, free from makeup and stains.
- Items have all Style State tags still attached and original packaging.
To organize a return, please email us at email@example.com notifying that you would like to return faulty Goods, specifying exactly what Goods (style number, colour and size) and when they were purchased or what the invoice number is and giving full details of the defect or fault, including images of the fault. Once we have reviewed the email, if the faulty items have been approved then please send them to the below address:
Shop 1/83-97 Kippax Street (Cnr of Kippax and Hercules Street)
Surry Hills NSW 2010
Please note, on full price items you must include the tax receipt of the postage in your return parcel in order for this to be credited on your account, otherwise it will not be issued.
For sale items there are strictly no returns or exchanges.
If the sale item is faulty, then we will replace it for you but the postage back to us is at the customer's expense. Please also include a returns note in the parcel detailing your shop name and address, the invoice number of the purchase and faulty item details otherwise we may not be able to identify sufficient details to enable us to confirm your return.
We recommend using a traceable delivery method for all returns to insure your delivery is returned back safely to us. We are not responsible for any loss or damage to parcels returned to us.
- My item isn’t quite right. Can I exchange my garment for another size/style?
Sorry, we do not accept exchanges and/or change of mind.
- I have changed my mind, can I cancel my order?
Unfortunately as we do same day dispatch, we cannot cancel your order once it has been processed. If you would like to adjust your order, please contact firstname.lastname@example.org right away and we’ll be able to check if your order has left our warehouse.
- How do I track my order?
Once we have dispatched your order, you will receive an email with a tracking number included. Please allow some time for this to come through, and be sure to check your Spam/Junk folder for your tracking number if it doesn’t appear within 24 hours. If you are still unable to locate tracking after this time period, you are welcome to contact us by emailing email@example.com to request your tracking number.
To track your order, please visit Direct Freight or the website of your identified freight provider.
- How do I use a discount code?
Once you’re finished shopping and you reach the checkout, you will see a promo box located on the right hand side. Enter your discount code into the Promo Box and click 'Apply'. Your discount will not be added to delivery charges, sale items or excluded collections and cannot be used in conjunction with any other offer.
- I have more than one discount code, can I use both on my order?
Unfortunately discount codes cannot be used in conjunction with any other offer or promotions. Only one discount code/promotion is permitted per order.
- What happens if I forgot to use my discount code?
Oops! We are sorry to hear this. Unfortunately, once your order has been placed it is automatically processed and we are unable to manually add the discount. Please remember that valid codes may still be used towards future Style State orders. Check the conditions of the current promotion to check if you’ll be able to place another order while the code is still valid.
- Why has my order been cancelled?
On occasion, our items can sell out very quickly and the stock you have ordered may become unavailable. This is a rare occurrence, but if an item you ordered does happen to sell out we will contact you as soon as possible to confirm the cancellation with you and see if you would like anything else instead.
- Why can't I get free shipping?
Please note free shipping is only applicable for orders within Australian with a spend of over $500 (excl. GST).
Free shipping over $500 also does not apply during seperate promotional periods (such as sale items or other promo codes), during which a standard shipping rate based on your order spend will display at checkout.
- Why is Afterpay not showing up as an option at check out?
As Afterpay is a third party checkout option, we are unable to control which order amounts are approved and denied by Afterpay. As this service was developed with retail customers in mind, there is generally a limit on orders up to the values of $500 to $1000 AUD. If the Afterpay option is not displaying as an option at checkout, it may be because the spend amount is above the acceptable limit of Afterpay, in which case you could take some items out of the current cart and process them as a second order (Afterpay may or may not work with the second order but you can always choose another payment method). If you are still having issues with the order and would like us to assist in anyway, please feel free to call (02) 8068 0592 or email us at firstname.lastname@example.org
- How do I create an account?
To shop with Style State, you will firstly need to create an account with us. Simply fill in our registration form here (you will require a valid ABN for Australian businesses or a business license for International businesses). Once your account has been approved, which can take up to 1 business day or please contact us on (03) 9372 2788 if you would like your account to be approved immediately, you will then be sent an email upon activation and you can start shopping straight away by logging in with your username and password.
- Why can’t I sign into my account?
Please ensure that you have entered the correct username and password to sign into your account. If you have forgotten your password, please press the 'Forgot Password' link to reset. If you are still experiencing issues, please contact our customer care team on (03) 9372 2788 or via email at email@example.com and a team member will assist you as soon as possible.
- How do I reset my password?
To reset your password, simply select the 'Forgot Password' link on the login page, or click here and you will be sent an email that prompts you to change your password.
If you are able to log into your account and want to change your password, you can visit the My Account section and click the 'Account Information' tab where you will find a 'change password' checkbox.
- How do I change the details on my account?
All of your stored details can be accessed under the My Account section, once you have logged in. You can browse the My Account menu on left hand side and press the grey pencil icons to update and change information as you wish.
- How can I close my account?
You can close your account by contacting our customer care team at firstname.lastname@example.org with the following information:
- Your Full Name
- Your Email Address
- Your Billing Address
- Your Date of Birth
Once we have received this information, we will proceed to close your account and send you a confirmation email.
- How do I subscribe/unsubscribe from the newsletter?
To keep up to date with our newest arrivals that drop every Monday, current promotions and news on the latest trends please sign up for an account and you will automatically be subscribed to our weekly newsletter. If you don't start receiving our newsletter within the next week, please check your junk/spam folder otherwise please email us at email@example.com and our team will add your email manually.
To unsubscribe from our newsletter service, you can scroll to the bottom of any of our emails and click 'unsubscribe'.
- I have a question regarding my order, who do I contact?
Please call (02) 8068 0592 for orders in NSW or QLD and (03) 9372 2788 for all other states. Please have your order number ready and our customer care team will help to resolve any issues.
- I am a buyer, how do I get in touch about stocking Style State in my store?
If you have any questions, please feel free to email firstname.lastname@example.org if you are located in NSW or QLD, and email@example.com for all other states, a team member will gladly answer any enquiries you might have. Alternatively, please register via our wholesale customer sign up page here using a valid ABN (Australian Business Number) or International Business License. Once your account is approved, we will send you through a buyers kit with an introduction to us and other useful information.
- I am a blogger and would love to collaborate with Style State, who do I contact?
We're always on the lookout for exciting collaboration opportunities so we’d love to hear from you! Please email firstname.lastname@example.org with all the relevant information on how you'd like to approach the collaboration and our marketing team will be in touch shortly.
- How does the VIP membership work?
For only $79 (Silver Member) or $99 (Gold Member) per year, our VIP Memberships provide exclusive offers that benefit your business. Within the year, you will receive 10% off* and free shipping at checkout**, get access to our exclusive marketing images and receive our other special perks for members only. The membership will be automatically renewed every year unless cancelled prior to renewal.
*10% Off - Minimum orders of 3 packs for Silver Member & 5 packs for Gold Member on full price items
** Free Shipping - Minimum orders of 5 packs for Gold Members on full price items and not applicable for Silver Member
- How to become a VIP member?
The VIP Memberships are available to be purchased once you have signed up for an online account with us and your account has been approved. You can click here to add a VIP Silver membership into your cart or here for a Gold Membership. Please note this subscription can only be purchased individually in the shopping cart and paid for via Paypal due to the auto-renewal subscription format. If any other products exist in the cart, the purchase of the membership will not work.
- Can I cancel or change my VIP Membership Subscription?
Switching membership or refunds for change of mind are not accepted once the payment has been processed. If you wish you to cancel/discontinue your VIP Membership subscription for the following year, you will need to cancel at the ‘My Subscriptions’ page in your account. You must cancel at least 30 days prior to the initial start date in the following year, otherwise the subscription will automatically be renewed. As this subscription is an annual plan, your membership will still be valid for the remainder of the year (from your initial start day) even after you cancel it.
- How do I get the most out of the VIP Memberships?
You can view all your perks, such as surprise vouchers* when they are issued, at the ‘VIP Membership’ page on the left hand side menu in your online account. We will also keep you updated via email so keep an eye on your inbox. We would also love to send you a special gift on your birthday, to make sure you don’t miss out, please update your date of birth under the ‘Account Information’ page.
*Gold Member Only / Not applicable to Silver Member
- Is this VIP Membership applicable to orders in the Sydney and Melbourne showrooms, emails or phone orders?
Unfortunately, the benefits of this VIP Membership is exclusive only to online orders. If you wish to become a VIP Member, you will need to first register an online account with us here and then you will be able to purchase a subscription.
- What’s the difference between the Silver and Gold memberships?
The Silver and Gold memberships are tailored to meet different business sizes and needs of our customers with annual subscriptions of $79/year or $99/year. Both memberships will have access to exclusive marketing images, a chance to be featured as ‘Stockist of the Month’ and receive a birthday gift. With a Silver membership, you can get 10% off every order with a minimum order of three packs of full price items. Gold memberships include more perks such as free shipping in addition to 10% off every order with a minimum order of 5 packs of full price items. Your minimum purchase will only affect your VIP discount and free shipping, other perks will still be available. To understand more about each perk, please see ‘The Benefits’ section under the VIP Membership page.