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Help

  • browse faq's
    Help! Am I a wholesale or retail customer?

    Hi lovely! We are a purely wholesale company so we do not sell individual items to retail clients and only in bulk to stockists. However, please refer to our stockists page to find the closest stockist near you which would be the best way to fulfil all your Style State fashion needs!

    What methods of payment do you accept?

    Online orders can be processed using Mastercard, Visa, Paypal and Afterpay.

    Can I purchase Style State garments in store?

    Absolutely! We have lovely stockists situated all over the world. You can visit our stockists page here to look up your closest store. Needing a stockist in your area? We’d love to hear from you! Email enquiries@stylestate.com.au with your post code or preferable boutique and we’ll work on it.

    I own a store. Am I able purchase Style State stock for it?

    Absolutely! If you’d like to receive a copy of our buyers kit, please email enquiries@stylestate.com.au or apply via our wholesale customer sign up page here.

    Do you have a minimum order?

    Absolutely not! We have no minimum order expectations, ensuring that you only purchase the packs that you love. 

    Do you have a size guide?

    We do! It’s always been our mission to get fit right, and have your customers feeling great. Sizing details can be accessed on individual product pages in the “size guide” tab.

    What is afterpay?

    Afterpay is an alternate method of payment that is offered at checkout, which allows you to pay off your order in fortnightly instalments. For more information regarding Afterpay and their services, you can visit the afterpay FAQ page by clicking here.

    Who do I contact if I’m having trouble ordering online?

    Please feel free to chat or email us using the 'Live Chat' button on our site (bottom right corner of the screen) during the hours of 9am – 5pm, Monday – Friday.

    Alternatively, you can call us on (03) 9372 2788 and a team member will be able help you out as soon as possible.

    Do you restock?

    We occasionally do restock styles upon popular demand, however for the most part no we don’t restock. With so many new styles arriving every week, you’re bound to see something similar arriving again soon though.

    Where are Style State garments made?

    The Style State label is designed in Australian and manufactured internationally. We are able to confirm that our international factories are all Fair Trade Approved and inspected by our Australian team on a regular basis.

  • Deliveries
    How much will shipping be?

    Shipping costs will depend on what location you are from, and whether you are shopping as a wholesale or retail customer. Don’t worry, we’ve broken it down clearly for you. Please visit our Shipping Information page here for more details.

    Where do you deliver to?

    We deliver to anywhere in the world!

    What time can I expect my delivery?

    Deliveries can be made anytime between 9am and 6pm however our couriers do their best to deliver your parcels to fit around your lifestyle.

  • Returns
    What if my item is faulty when I receive it?

    The team at Style State takes pride in every garment made and endeavours to maintain a high standard in quality with multiple quality checks in place to ensure that customers are happy with the product. Therefore we maintain the right to refuse any returns if they are not of a manufacturing fault and/or if the product is deemed to have been damaged under the customers care , in which Style State then holds no responsibility for the fault. Style State also reserves the right to replace or repair the product where possible.

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    We ask that all stock is thoroughly checked upon arrival to your store as we will not accept any loose pieces or packs after a 30 DAY PERIOD from when you received the Goods.

    Only if the product adheres to our company policy then faulty items can be returned to us provided that:

    • Items are returned within 30 days of delivery.
    • Items are unworn, unwashed, unperfumed, free from makeup and stains.
    • Items have all Style State tags still attached and original packaging.
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    To organize a return, please email us at enquiries@stylestate.com.au notifying that you would like to return faulty Goods, specifying exactly what Goods (style number, colour and size) and when they were purchased or what the invoice number is and giving full details of the defect or fault, including images of the fault. Once we have reviewed the email, if the faulty items have been approved then please send them to the below address:

     

    Style State
    Shop 1/83-97 Kippax Street (Cnr of Kippax and Hercules Street) 

    Surry Hills NSW 2010

     

    Please note, on full price items you must include the tax receipt of the postage in your return parcel in order for this to be credited on your account, otherwise it will not be issued.

     

    For sale items there are strictly no returns or exchanges.

    If the sale item is faulty, then we will replace it for you but the postage back to us is at the customer's expense. Please also include a returns note in the parcel detailing your shop name and address, the invoice number of the purchase and faulty item details otherwise we may not be able to identify sufficient details to enable us to confirm your return. 

     

    We recommend using a traceable delivery method for all returns to insure your delivery is returned back safely to us. We are not responsible for any loss or damage to parcels returned to us.

     

    My item isn’t quite right. Can I exchange my garment for another size/style?

    Sorry, we do not accept exchanges and/or change of mind.

    I have changed my mind, can I cancel my order?

    Unfortunately as we do same day dispatch, we cannot cancel your order once it has been processed. If you would like to adjust your order, please contact enquiries@stylestate.com.au right away and we’ll be able to check if it is yet to leave our warehouse.

  • Orders
    How do I track my order?

    Once we have dispatched your order, you will receive an email with a tracking number included. Please allow some time for this to come through, and be sure to check your Spam/Junk folder for your tracking number if it doesn’t appear within 24 hours. If you are still unable to locate tracking after this time period, you are welcome to contact us via ‘live chat’ or by emailing enquiries@stylestate.com.au to receive your tracking number.

    To track your order, please visit auspost.com.au/track or the website of your identified freight provider.

    How do I use a discount code?

    Once you’re finished shopping and you reach the checkout, you will see a promo box. Enter your discount code into the Promo Box and click “Apply Code”. Your discount will not be added to delivery charges, sale items or excluded collections and cannot be used in conjunction with any other offer.

    I have more than one discount code, can I use both on my order?

    Unfortunately discount codes cannot be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.

    What happens if I forgot to use my discount code?

    Oops! We are sorry to hear this. Unfortunately, once your order has been placed it is automatically processed and we are unable to manually add the discount. Please remember that valid codes may still be used towards future Style State orders. Check the conditions of the current promotion to check if you’ll be able to place another order while the code is still valid.

    Why has my order been cancelled?

    On occasion, our items can sell out very quickly and the stock you have ordered can become unavailable. This is a rare occurrence, but if an item you ordered does happen to sell out we will contact you as soon as possible to confirm the cancellation with you .

    Why is Afterpay not showing up as an option at check out?

    As Afterpay is a third party checkout option, we are unable to control which order amounts are approved and denied by Afterpay. As this service was developed with retail customers in mind, there is a limit on orders up to the vale of $500 to $1000 AU. We recommend using afterpay on orders up to the value of $500 AUD to ensure a successful checkout. 

  • My Account
    How do I create an account?

    To shop with Style State, you’ll need to first create an account with us. You will find an option to create an account by clicking on the "Log In" option on the navigation bar. 

    Why can’t I sign into my account?

    Please ensure that you have entered the correct username and password to sign into your account. If you have forgotten your password, visit the forgotten password link to reset. If you are still experiencing issues, please contact our customer care team at email enquiries@stylestate.com and a team member will help you out.

    How do I reset my password?

    To reset your password, simply select the Forgotten Password link and you will be sent an email which will explain how you can change your password.

    If you are able to log into your account, you can visit the My Account section and click the “Account Information” tab where you will find a “change password” checkbox.

    How do I change the details on my account?

    All of your stored details can be accessed under our My Account section. Please log in and browse the my account menu on left hand side, and press the grey pencil icons to update and change information as you please.

    How can I close my account?

    You can close your account by contacting our customer care team at enquiries@stylestate.com.au with the following information:

    • Your Full Name
    • Your email address
    • Your billing address
    • Your date of birth.

    Once we have received this information, we will proceed to close your account and send you a confirmation email.

    How do I subscribe/unsubscribe from the newsletter?

    If you want to keep up to date with our newest arrivals, current promotions and news on the hottest trends then be sure to sign up for our newsletter! To sign up, simply scroll to the bottom of our website and enter your email address in the newsletter field.

    To unsubscribe from our newsletter service, follow one of two ways below. - Scroll to the bottom of any of our emails and click “unsubscribe”. - Log in to your Style State account and visit the “Newsletter Subscriptions” tab.

  • Contact
    I have a question regarding my order, who do I contact?

    Please call (03) 93722788 with your question and order number, and a member of our team members will help resolve any issues. 

    I would love to work for you, how do I find out about job vacancies?

    We’re always on the look out for multi talented fashionistas to join our growing team! You can check out our careers page to apply.

    I am a buyer, how do I get in touch about stocking Style State in my store?

    For a copy of our buyers kit, please email winnieli@stylestate.com.au Alternatively, you can visit our wholesale customer sign up form here to apply for online access to our catalogue and pricing.

    I am a blogger and would love to collaborate with Style State, who do I contact?

    Amazing – We’d love to hear from you! Please visit out collaborators page here for details on how to get in touch.

    Am I able to stock Style State garments for my store?

    Absolutely! If you’d like to receive a copy of our buyers kit, please email enquiries@stylestate.com.au or visit our apply via our wholesale customer sign up page here.

    What is your complaints procedure?

    We're always looking to better ourselves and our company. Please feel free to send through any concerns to enquiries@stylestate.com.au or call (03) 93722788 for any urgent matters. 

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